Barbara Bowers, Service Development Consultant, Citizens Advice Bureau | Mantis Public Relations

Barbara Bowers, Service Development Consultant, Citizens Advice Bureau

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Barbara develops a range of strategies, initiatives and approaches that contribute to the future development of Citizens Advice services alongside reviewing existing services.
Citizens Advice and Universal Credit
Citizens Advice aims to develop and share best practice and learning emerging from the various DWP pilots and use our clients experiences to inform and and influence policies, practices, products and services and enable our clients to do the same for themselves. We are working in partnership with other agencies to improve the experience for clients of migrating to Universal Credit.