Briefing paper, summary of local government attitudes to outsourcing and challenges for new market entrants
Authored by Robin Noble
Published 22nd August 2012
In this new briefing paper, Robin Noble looks at the current local government climate and the challenges faced by local authorities to secure financial savings without impacting front line services. Robin reviews the opportunities for outsourcing providers to support the aspirations of local authorities and the important role that new supplier entrants can play. Robin sets out clear guidance for new entrants to gain market position and gain industry leader status.
“When you talk to local authority heads of transformation, IT or customer service, they can clearly see the potential for technology to help deliver significant cost savings. However, when you scratch below the surface, few councils have made genuine large scale efficiencies through the use of technology.
The timing is therefore excellent for a new outsourcing entrant to the local government market because customers are in need of innovative approaches and solutions to their financial challenges. However, in the uncertain financial climate we all live in, financial stability and strong backing are also critical success factors, which new suppliers will need to demonstrate.”
About the Author
An independent consultant with 20 years experience, Robin is your local government expert. A former head of ICT at Royal Borough of Kingston Council, Robin has recently undertaken consultancy assignments with a range of local authorities including London Boroughs, a shared service partnership in Yorkshire and a Council in the North West.
Price £95.00 (ex. VAT)